> For the complete documentation index, see [llms.txt](https://copytrade-gg.gitbook.io/copytrade.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://copytrade-gg.gitbook.io/copytrade.gg/support.md).

# Support

Join our Telegram Channel: [**Join Here**](https://t.me/copytrade_gg)

<mark style="color:red;">**`Scammers in trading servers often impersonate support or offer unsolicited help in DMs to gain your trust. Ignore any “support” messages that contact you first — we never DM first.`**</mark>

<mark style="color:red;">**`If you need help, reach out only through our official support channel in Telegram.`**</mark>

#### Join Our Telegram Channel <a href="#join-our-discord" id="join-our-discord"></a>

To join our Telegram Channel, click the link found above.

{% stepper %}
{% step %}

#### Join Our Telegram Channel <a href="#join-our-discord" id="join-our-discord"></a>

To join our Telegram Channel, click the link found above.
{% endstep %}

{% step %}

#### <sub>**Ignore Any Direct Messages**</sub>

Ignore any DMs from people claiming to be support or offering “help” — we don’t provide support in private messages.

Always check a person’s role in Telegram before trusting anything they say. And be extra careful with links: don’t click anything sent by users without an official role.
{% endstep %}

{% step %}

#### Providing Information & Waiting

Send your question in the **official support channel** with as much detail as possible — what happened, screenshots, tx hash/wallet if relevant.

Then **wait for a reply only from team members with an official Telegram role**. We answer in order, so please be patient and respectful while you’re waiting.
{% endstep %}
{% endstepper %}